Refund & Return Policy

We want you to be completely satisfied with your purchase from KoochiePoochie. If for any reason you are not happy with your order, we offer the following return policy:

• Eligibility for Returns: Products can be returned within 7 days from the date of delivery if they are unused and in original, unopened packaging.

• Refunds: Refunds will be issued to the original payment method once the returned product is received and inspected.

• Exchange: If you prefer an exchange, please contact us to arrange a replacement for the same product or another item of equal value.

• Non-Returnable Items: Products that have been used, washed, or altered in any way cannot be returned.

• Return Shipping: Customers are responsible for the return shipping costs unless the product was faulty or damaged upon arrival.